October 2, 2017

Transforming a dysfunctional group to a high performance team

Situation

The Australian-wide company had invested in a new and highly modernised regional distribution centre (RDC). Key to the growth and development of new RDC was a recent acquisition of a distribution company.

Challenge

The acquisition and merger of the new business and the opening of the new RDC did not proceed smoothly.  There were clear barriers between different groups within the workforce.  Industrial relations disputes occurred regularly, and employee turnover was at more than 50%, in the first year. The RDC was identified as the worst performing centre in Australia.  It was clear to the RDC Management that this critical to improve on.  There was a need for rapid turnaround and realignment of the RDC teams.

Solution

People Solutions was engaged by the RDC Management to deliver a transformation solution.  A period of intensive team coaching began involving many workshops over a 3-month period.  There were 25 team leaders and supervisors participating in the program.

The following 4 Step process outline was used:

Result

The RDC group, under the leadership of the engaged team leaders and supervisors, had a remarkable turnaround and were recognised within the business as the top performers in respect to productivity.  National managers, who wanted to gain an understanding of what happened in turning this RDC around in less than 100 days, came and observed a team coaching session.

On a local level, the reward and recognition happened with a social event where everyone involved signed a large banner showing the RDC’s shared intent statement and core values.

On a national level, representatives of the RDC attended the company’s National Conference and gave a presentation to 5000 delegates on how the transformation to sustained success occurred.

Key lessons from this case study include:

People Solutions won the WA Division of the Australian Human Resource Institute Awards (AHRI) and was recognised as a Finalist for the National AHRI Awards, for its role in the project.

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