September 29, 2017

Creating high performing cross-functional teams

Situation

Before the team coaching intervention, there was a Ministerial Enquiry into the services, finances and effectiveness of the City Council.  From a people perspective, the organisation was suffering from low job satisfaction, morale, and inefficiency.

Key objectives of this assignment were to improve the organisational culture to focus on values, raise team spirit, break down the ‘silo-mentality’ that had developed, and as a result increase productivity.

Challenge

To coach the management team to agree on a shared intention, key areas of focus, performance goals and a clear working approach.  Also, they needed to select 4 cross-functional teams to be role models for the organisation, each working on delivering a key area of focus with a dedicated team coach.

Solution

The four teams, involving 30 people and representing all departments, had a dedicated People Solutions Team Coach to work with them over three months (6 half-day sessions) with the challenge to plan and implement changes in the earlier identified key focus areas of:

Result

 

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